Privacy Policy

Privacy Policy

Data Protection Notice

Last Updated: January 1, 2025

1. Information About the Collection of Personal Data and Contact Details

1.1 General Information

We are pleased that you are visiting our website and thank you for your interest in HeatForces and our smart heating solutions. Below we inform you about how your personal data is handled when you use our website. Personal data is all data with which you can be personally identified.

1.2 Data Controller

The data controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Heatforces
Delta 53J Arnhem
Netherlands
Email: support@heatforces.com

1.3 Security

For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the lock symbol in your browser's address bar.

2. Data Collection When Visiting Our Website

When you visit our website for information purposes only (i.e., without registering or otherwise providing information), we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary to display the website to you:

  • Pages visited on our website
  • Date and time of access
  • Amount of data transferred in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address (if necessary, in anonymized form)

Processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

Currency Conversion

By using our website, you (the visitor) agree that third parties may process your IP address to determine your location for currency conversion. You also agree that this currency may be stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the chosen currency remains selected and consistent when browsing our website, allowing prices to be displayed in your local currency.

3. Cookies

3.1 General Information

To make visiting our website attractive and enable certain functions, we use cookies on various pages. These are small text files stored on your device. Some cookies we use are deleted at the end of the browser session (session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies).

3.2 Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

3.3 Legal Basis

If personal data is processed by cookies we use, the processing takes place in accordance with Article 6(1)(b) GDPR for contract implementation or in accordance with Article 6(1)(f) GDPR to protect our legitimate interests in optimal website functionality and customer-friendly page design.

3.4 Cookie Management

You can configure your browser to inform you about cookie settings and decide individually whether to accept them or exclude cookie acceptance for specific cases or in general. Instructions for managing cookies in different browsers:

  • Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
  • Firefox: https://support.mozilla.org/kb/cookies-allow-and-reject
  • Chrome: https://support.google.com/chrome/answer/95647
  • Safari: https://support.apple.com/kb/ph21411
  • Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that our website functionality may be restricted if you do not accept cookies.

4. Contact Forms and Email Communication

When you contact us (e.g., via contact form, email, or phone), we collect personal data. The data collected via contact forms is visible on the respective form. This data is stored and used exclusively for answering your inquiry or for contact purposes and related technical administration.

The legal basis for processing is our legitimate interest in answering your request in accordance with Article 6(1)(f) GDPR. If your contact aims at concluding a contract, the additional legal basis is Article 6(1)(b) GDPR. Your data will be deleted after your request has been processed, unless further storage is required by law.

5. Data Processing for Customer Accounts and Contracts

5.1 Customer Account

In accordance with Article 6(1)(b) GDPR, personal data will be collected and processed if you provide it to us for contract performance or when opening a customer account. The data collected can be seen from the respective input forms. Your customer account can be deleted at any time by sending a message to the contact address above.

5.2 Product Registration

When you register your HeatForces products (radiator fans, convector boosters), we collect:

  • Product serial numbers
  • Installation date
  • Room type and size
  • Contact information

This helps us provide better customer service, warranty support, and product improvements.

6. Newsletter

6.1 Newsletter Subscription

If you subscribe to our email newsletter, we will regularly send you information about:

  • Energy-saving tips
  • Product updates and new features
  • Maintenance reminders
  • Special offers and promotions
  • Sustainability insights

6.2 Double Opt-In

We use the double opt-in procedure for newsletter subscriptions. This means we only send newsletters after you've confirmed your subscription via a confirmation email.

6.3 Unsubscribe

You can unsubscribe from the newsletter at any time using the link provided in each newsletter or by contacting us directly. After unsubscribing, your email address will be immediately deleted from our distribution list.

7. Data Processing for Order Processing

7.1 Order Fulfillment

Personal data collected during orders will be passed to:

  • Shipping companies for product delivery
  • Payment processors for transaction processing

This data sharing is necessary for contract fulfillment in accordance with Article 6(1)(b) GDPR.

7.2 Payment Service Providers

We work with the following payment service providers:

PayPal
When using PayPal, your payment data is transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The transfer occurs in accordance with Article 6(1)(b) GDPR and only to the extent necessary for payment processing.

Stripe
For Stripe payments, data is processed by Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, in accordance with Article 6(1)(b) GDPR.

Klarna
If you choose Klarna payment methods, we may pass your personal data to Klarna for payment method eligibility checks.

Amazon Pay
When using Amazon Pay, payment is processed by Amazon Payments Europe S.C.A., 5 Rue Plaetis, L-2338 Luxembourg.

8. Smart Product Features and IoT Data

8.1 Connected Devices

If you use HeatForces smart features (app connectivity, automatic sensors), we may collect:

  • Device performance data
  • Temperature readings
  • Usage patterns
  • Energy consumption metrics

8.2 Purpose

This data helps us:

  • Optimize product performance
  • Provide personalized energy-saving recommendations
  • Detect and prevent technical issues
  • Improve future products

8.3 Data Security

All IoT data is encrypted during transmission and storage. You can disable connectivity features at any time through the device settings.

9. Your Rights as a Data Subject

Under GDPR, you have the following rights:

9.1 Right to Information (Article 15 GDPR)

You have the right to obtain information about your personal data processed by us, including processing purposes, data categories, recipients, storage periods, and your rights.

9.2 Right to Rectification (Article 16 GDPR)

You have the right to immediate correction of incorrect data concerning you and/or completion of incomplete data.

9.3 Right to Erasure (Article 17 GDPR)

You have the right to request deletion of your personal data when certain conditions are met, except when processing is necessary for legal obligations or legal claims.

9.4 Right to Restriction (Article 18 GDPR)

You can request restriction of processing while we verify accuracy, if you oppose erasure, or while we assess legitimate grounds for processing.

9.5 Right to Data Portability (Article 20 GDPR)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

9.6 Right to Object (Article 21 GDPR)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

9.7 Right to Withdraw Consent (Article 7(3) GDPR)

You can withdraw consent for data processing at any time with future effect.

9.8 Right to Complain (Article 77 GDPR)

You have the right to lodge a complaint with a supervisory authority if you believe processing violates GDPR.

10. Data Retention Periods

Personal data is stored for the duration necessary for the respective purpose:

  • Contract data: Duration of the business relationship plus statutory retention periods (typically 7-10 years for tax purposes)
  • Newsletter data: Until unsubscribe
  • Cookie data: According to cookie type (session or persistent)
  • Support inquiries: 2 years after resolution
  • Product warranty data: Duration of warranty period plus 1 year

11. Third-Party Services

11.1 Google Analytics

We use Google Analytics to analyze website usage. Data is processed based on our legitimate interest in website optimization (Article 6(1)(f) GDPR). IP anonymization is activated.

11.2 Social Media

Our website may contain links to social media platforms (Facebook, Instagram, LinkedIn, Twitter/X). These platforms have their own privacy policies which apply when you visit them.

12. International Data Transfers

Some of our service providers may be located outside the EU/EEA. We ensure appropriate safeguards through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Privacy Shield certification (where applicable)

13. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Unlawful processing
  • Accidental loss
  • Damage or destruction

These measures include encryption, access controls, regular security assessments, and staff training.

14. Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time. The current version is always available on our website. Significant changes will be communicated via email (for registered users) or through a prominent notice on our website.

16. Contact Information

For questions about this privacy policy or to exercise your rights, please contact:

Data Protection Officer
Heatforces
Delta 53J Arnhem
Email: support@heatforces.com

Dutch Data Protection Authority
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands
Website: https://autoriteitpersoonsgegevens.nl

This privacy policy was last updated on January 1, 2025. We reserve the right to adapt this privacy policy to changed legal requirements or changes in our services.